Refund policy

Satisfaction Guaranteed 90 day Return Policy

If you are unsatisfied with our product, or if it arrives damaged, you may return the unused portion within ninety (90) days from the date that the product was originally ordered for a full product refund (minus shipping charges), according to the following terms. To obtain a full refund, your return must be approved and postmarked within ninety (90) days from the date that the product was originally ordered.

 

The following terms apply for all returned items:

 

• To return a product for an exchange or full refund, simply email us at support@threearrowsnutra.com and we will provide return instructions.

• We cannot process or refund packages marked “Return to Sender.”  All returns will only be processed through instructions given when a refund is requested via email and MUST include order number & customer information within the return package.

• Refunds will be issued to the original credit card or method of payment that was charged when ordering the product. Refunds cannot be processed to alternate cards or different forms of payment.

• Shipping charges are not refundable in any case.  This includes return shipping costs.

 

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

 

After the shipping department receives your return, it generally takes your financial institution 7-10 business days to credit your refund. For some banks, it may take up to 30 days to reflect in your account.